Frequently Asked Questions
Everything you need to know about your Jigsaw Dating experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are the materials used in your products eco-friendly?
Yes, we prioritize sustainability. Our jigsaw puzzles are made from 100% recycled premium paperboard and printed with non-toxic, soy-based inks.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Jigsaw Dating ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
What should I do if my puzzle is missing a piece?
We take quality control seriously, but if you find a piece missing, please contact us with your order number and a photo of the completed puzzle for a free replacement.